Frequently Asked Questions
Everything you need to know about the Uncivilized experience.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping varies by location but generally takes 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my order?
Once your order ships, you will receive an email with a unique tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Are your products ethically sourced?
At Uncivilized, we prioritize quality and integrity. We work closely with our manufacturers to ensure all products are produced under fair labor conditions and meet high environmental standards.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team.